Returns Policy

You can return any item for a refund, within 27 days of receiving your original order. If you'd like a refund for your goods but you can't return them to us for any reason, then a refund for those goods will be at our discretion.

There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.

We'll refund the price you paid for your item, including sale items back to your original payment method.

If you wish to return underwear, swimwear, pierced jewellery, cosmetics/makeup or any items marked with a + next to the product name, please do not remove the original wrapping/seal for hygiene reasons.

The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!

We're not responsible for any items that are returned to us by mistake. If you want these returned to you, we may request that you cover the delivery cost.

All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box.

In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 27-day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

Depending on the options available in your country, you'll be responsible for the cost of returning any items.  

I want a different size/color
If you would like a different size or color, please return your unwanted item and place a new order.

Returning a faulty or incorrect item?
If you're looking to return a faulty or incorrect item, please click here for more information on faulty items.

Just one more thing...
Make sure you use a postal service that ensures you for the value of the items you are returning and obtain proof of posting.